Topics Covered:- Define leadership and explain its importance
- Discuss some of the better-known leadership theories (Fiedler's contingency theory; Path-goal theory; Vroom-Yetton-Jago theory)
- Distinguish leadership from management and administration
- Explain the role of ethics in leadership
- Discuss the positives and negatives surrounding charismatic leadership
- Recognize the importance of training, learning, and role-playing in leadership
- Discuss the seven bases for leadership
- Explain why formal authority alone does not guarantee leadership
- Discuss the nine key qualities for leadership
- Identify the five central skills needed for effective leadership and explain ways to strengthen or develop those skills in a leader
Estimated time to complete: 6-8 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. | Topics Covered:- Identify the major sources of work-life balance conflict
- Discuss the myths about work-life balance - including the
- Identify strategies to achieve balance, including balancing by week, over a year, and via a short career
- Recognize ways to maintain work-life balance
- Examine what defines personal fulfillment
- Identify those significant elements that play a role in a leader's life
- Identify nine ways of viewing life's choices
- Develop and complete a Personal Work-Life Balance Plan
Estimated time to complete: 3-5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. |
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Topics Covered:- Discuss organizational change and the forms it can take
- Describe Kotter's Eight Step Process recommended for implementing change successfully
- Outline Lewin's model of change and discuss its limitations
- Identify the factors a leader or manager can employ to promote change
- Discuss the underpinnings of resistance to change and how to overcome it
- Describe the five-step ADKAR model for change management
- Discuss the three steps of the Cisco Change Roadmap
- Understand strategic change and mastering a changing environment
Estimated time to complete: 3-5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. | Topics Covered:- List and identify the key characteristics and types of teams
- Recognize the benefits and challenges of empowered teams that leaders need to be aware of
- Identify differences in the primary and secondary roles filled by empowered teams and team leaders
- Recognize the key sources of motivation for empowered teams
- Explain Tuckman's model of team development
- Recognize the key qualities and skills of a team leader
- State the value of using the
- Recognize and apply suggested approaches for managing conflict in teams
- Discuss the different approaches needed for leading virtual teams
Estimated time to complete: 3-5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. |
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Topics Covered:- Describe the major ethical frameworks used in developing business ethics
- Explain the three components of the Ethical Triangle: Individual Ethics, Leadership Ethics, and Governance and Control
- Discuss key ethical challenges in the workplace
- Describe the use of organizational ethics codes
- Outline the ethical issues involved in the employer-employee relationship including Employment at Will, due process and fairness
- Discuss the use of ethics training
- Explain how organizations monitor ethical performance
- Describe the relationship between Corporate Social Responsibility (CSR) and ethics
- Outline issues involving corporate governance
- Explain how sustainability is an ethical concern
- Discuss ethics and the regulatory environment (Sarbanes-Oxley Act; U.S. Foreign Corrupt Practices Act)
- Explain the issues around whistleblowing
- Describe the role of leadership in establishing an ethical culture
Estimated time to complete: 10 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. | Topics Covered:- Define what negotiation is
- Explain the differences between principled negotiation, distributive negotiation, integrative negotiation and mixed motive negotiation
- Discuss what BATNA is and why it is important within the context of a negotiation
- Describe the concepts of reservation price and ZOPA, as well as how they relate to one another in a negotiation
- Describe the steps that should be taken to plan for a negotiation
- Explain the ways that power can be used in a negotiation, and how power can be gained from different sources
- Identify different behaviors which can pose challenges to a negotiation and may cause impasses
- Apply the concepts of negotiation to two real-world scenarios
Estimated time to complete: 3-5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. |
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Topics Covered:- Discuss the importance of addressing difficult employee behavior
- Describe a six-step model for handling conversations about difficult behaviors
- Apply practical tips for handling conversations about difficult behaviors
- Recognize the common 12 difficult employee behavioral types
- Describe the 12 difficult behaviors, their causes and motivations, and their consequences
- Outline best practices for handling the 12 difficult behaviors
- Apply best practices to workplace scenarios involving the 12 behavioral types
Estimated time to complete: 10 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. | Topics Covered:- Explain how coaching employees is a vital part of managing in any organization
- Distinguish between managerial coaching, executive coaching, and personal coaching
- Identify the triggers for coaching and recognize characteristics of coachability
- Describe the five-step coaching process
- Explain the SMART technique of goal setting
- Explain the use of the USED and GROW models in coaching
- Discuss the monitoring and follow-up coaching process
- Explain the differences between mentoring and coaching
Estimated time to complete: 3-5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. |
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Topics Covered:- Define the role of management and managers in an organization
- Distinguish between management, leadership, and administration in theory and in practice
- Explain the three general management styles (authoritarian, participative, and empowerment) and their respective uses
- Identify your views on hierarchy and management
- Understand the roles of individual contributors and managers and how they differ
- Identify your own approach toward managing (including personal effectiveness and enjoyment)
Estimated time to complete: 3-5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. | Topics Covered:- Understand your own attitudes toward empowering management
- Explain how a GEM (goals, empowerment, measurement) approach to managing works in practice
- Describe the major organizational structures and the differences between them
- Explain the different factors that motivate workers and how a manager can use them to improve employee performance
- Discuss the challenges of discipline and how a manager should deal with such situations
- Identify the defining characteristics, benefits, and unique challenges of empowered teams
Estimated time to complete: 3-5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. |
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Topics Covered:- State the key outcomes and goals of effective time management
- Assess your attitudes about your relationship to time and time management
- Employ a time log in ascertaining how you spend your time
- Recognize the common causes of procrastination and identify ways to eliminate your own procrastination
- List the key attributes of effective (SMART) goals and recognize the importance of establishing personal and professional goals
- Identify the key principles of time management (organization, prioritization, and planning) and some common methods for prioritizing tasks (ABC Method and the Eisenhower Method)
- Identify the value and purpose of common time management tools, including scheduling systems (activity logs, action plans, to do lists)
- Differentiate key characteristics of Action Plans and Task Lists
- Identify the steps in the delegation process and recognize guidelines for appropriate task delegation
- Identify strategies for handling daily tasks and distractions, such as e-mail, phone calls, and other interruptions
- List the guidelines for planning effective meetings
Estimated time to complete: 3-5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. | Topics Covered:- Describe the managerial roles played by an entrepreneur
- Outline the five key managerial activities
- Describe self-management techniques for managing time and organizing, planning, and prioritizing
- Discuss the autocratic (ODS-A), participative (ODS-P) and empowering (GEM) management styles and their application
- Describe the process for staffing an entrepreneurial venture
- Discuss Katzenbach's Five Motivational Paths and how they apply to new ventures
- Describe the process for coaching employees
- Outline the USED Model for training employees
- iscuss the importance of active listening when communicating with employees
Estimated time to complete: 5 hoursSuccessful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments. |
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